How to Track Ratings Across Zomato, Swiggy and Google
Restaurant groups need Zomato, Swiggy and Google tracked side by side, not in three separate tabs, because the platforms serve different moments: Zomato and Swiggy ratings shape whether a diner orders delivery at all, while Google shapes whether they walk in. A location can hold a strong Google rating while its Swiggy rating quietly drops from delivery-specific complaints — packaging, order accuracy, delivery time — that never show up on Google at all. Centralizing all three per location, rather than watching one company-wide average, is what catches that gap before it costs orders.
Last updated 2026-07-30
Steps
- Connect every location’s Zomato, Swiggy and Google listings to a single dashboard instead of checking each app per outlet.
- Track rating and review count per platform per location — a blended average across platforms can hide a Swiggy-specific problem.
- Watch review velocity on each platform separately; a sudden drop on one delivery app often reflects an operational issue (packaging, delivery time) that Google reviews won’t surface.
- Set a reply policy for Google specifically, since that’s the platform where replies are currently possible — use Zomato and Swiggy monitoring as an early-warning signal instead.
- Audit Name, Address and Phone consistency across all three listings; delivery-app listings drift out of sync with Google more often than businesses expect.
- Re-check weekly, not monthly — delivery-app ratings move faster than Google ratings because order volume is higher.
Common mistakes
- Watching only the Google rating and assuming Zomato and Swiggy are following the same trend.
- Logging into each app separately instead of centralizing, which means a dip gets caught days later than it should.
- Treating a company-wide blended rating as representative when one location’s delivery-app rating is actually declining.
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