Automate review requests after a customer visit
Log a customer as served once and Locivo emails them a review request automatically a few days later — no need to send a campaign by hand every time.
Turn on automatic review requests in Settings → Automation, under the business you want it for. Once it's on, log a customer as served from Review Requests — just their name and email — and Locivo queues them for an automatic email.
By default the email goes out 3 days after you log the customer, giving the experience time to settle before you ask. You can change that delay in Settings, anywhere from the same day up to 90 days later.
Each queued customer shows as pending until it sends — you can cancel one any time before then. Sent, failed, and cancelled rows stay visible so you can see exactly what went out.
Last updated 2026-09-29
Go to Review RequestsHow to automate review requests
- Turn on Automatic review request emails in Settings → Automation for the business.
- Set how many days to wait after a visit before the email goes out — 3 days by default.
- Go to Review Requests and log each customer you serve with their name and email.
- Locivo emails them automatically once the delay passes — no manual send needed.
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