Sitejabber: The general-purpose consumer review site that ranks for your brand name.
Sitejabber (its platform now also runs under the name SmartCustomer, though sitejabber.com still serves the same reviews) is a general consumer review site for online and retail businesses. Locivo tracks your rating and review count, and syncs individual reviews into the same dashboard as Google, so a complaint that surfaces on Sitejabber is read alongside the ones on Google.
Monitoring, built in
-
A brand-level rating, next to your store-level ones
Sitejabber profiles are typically built around a business or website rather than a single branch, so the score describes the brand as a whole. Locivo tracks it beside each location’s Google rating so the two views can be compared.
-
Review text with title, author and date
Sitejabber is one of the platforms where Locivo reads individual reviews, not only the aggregate. Titles, authors, dates and bodies land in the same feed as your Google reviews.
-
Regional and brand filters
Roll Sitejabber performance up across a retail or franchise network and filter by region or brand.
It ranks for your brand name
General consumer review sites rank persistently for brand-plus-reviews searches, which is what a cautious customer types before a first purchase. The page often sits immediately below your own site.
That placement is why a thin or negative profile costs more than its traffic suggests. It is read at the moment of hesitation, by someone already looking for a reason not to buy.
Low volume, high volatility
Profiles on general review sites usually hold far fewer reviews than a Google listing, so individual entries carry disproportionate weight and the average can swing on a handful of posts.
The practical consequence is that these profiles need watching rather than reporting on. A monthly summary will tell you the rating moved; it will not tell you in time that the review responsible is now the first thing a prospect reads.
Yes. It tracks your rating and review count and also syncs the individual reviews, including title, author, date and full text.
The platform now also operates under the name SmartCustomer, while sitejabber.com still serves the same reviews. Locivo reads the Sitejabber listing.
Not yet. Reply posting is available for Google Business Profile today. Sitejabber is read-only in Locivo, so you still post the response on Sitejabber itself.
Own your reputation. Across every location, worldwide.
Free to start. Connect your Google Business Profile in under 2 minutes — no credit card required.