Zomato: A dining score and a delivery score — tracked separately.
Zomato splits its rating into a dining score and a delivery score. Locivo tracks both alongside your single Google rating, location by location, so a delivery-side dip doesn’t hide inside a strong dine-in average.
Monitoring, built in
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Dining vs. delivery rating split
Zomato scores dine-in and delivery experiences separately. Locivo tracks both, so you can see whether a slide is coming from the kitchen or the courier.
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Multi-location rollup
Filter Zomato performance by city, region or brand across your whole restaurant network — the same rollup you already use for Google.
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One dashboard for India + global platforms
See Zomato next to Google, Swiggy and EazyDiner in one view instead of four separate app logins.
Why the two scores move independently
Zomato grades dining and delivery as separate experiences because they are produced by different parts of the operation. The dining score reflects the room, the service and the wait; the delivery score reflects packaging, accuracy and how the food survived the journey.
A kitchen can be performing well for walk-ins while delivery slips, and the blended impression you get from glancing at a profile will not show it. Watching the two apart is the only way to tell an ambience problem from a logistics one.
What a delivery-side dip usually means
Sharp movement on the delivery score is rarely about recipes. The common causes are operational: items missing during peak, food going out at the wrong temperature, packaging that leaks on longer rides, or an expanded delivery radius pushing orders past the time the food holds up.
Because delivery volume is high and Zomato prompts after orders, the score reacts within days. That makes it one of the earliest signals available to a restaurant group, provided someone is reading it per outlet rather than as a chain-wide average.
Locivo is review monitoring software for Zomato — it pulls your Zomato dining and delivery ratings into one dashboard alongside Google, Swiggy and EazyDiner, so every location’s Zomato performance is visible without opening Zomato’s own app.
Yes. Zomato splits its rating into a dining score and a delivery score — Locivo pulls both into one dashboard alongside Google, so you can tell whether a problem is kitchen-side or courier-side.
Not yet — reply posting is available for Google today. Both Zomato ratings are monitored alongside Google and Swiggy so nothing slips through.
Zomato is often the first place diners in India check before Google Maps, and its dining/delivery split means a single Google star rating can hide a real problem on one side of the business.
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