Contact support and track your tickets
Open a support request from the chat button, get a ticket number by email, and follow its status on the Support tickets page.
To ask for help, use the chat button at the bottom right of the app. Sending a request opens a support ticket.
You receive a confirmation email with your ticket number straight away, and another email when the ticket moves to in progress, resolved or closed.
The Support tickets page in the sidebar lists every request you have sent, with how many are open and how many are resolved or closed, and the emails link to the specific ticket.
Last updated 2026-09-30
Go to Support ticketsHow to get help and follow up
- Click the chat button at the bottom right and describe the problem.
- Look for the confirmation email with your ticket number.
- Open Support tickets in the sidebar at any time to see where each request stands.
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